How do I return an item?
Original sales receipt must accompany returns.
We accept returns for store credit 30 calendar days after delivery of the product. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:
• without showing signs of wear/use or damage in any way
• within 30 calendar days of the delivery date (after 30 days no returns are allowed)
• must not be a special order or a custom order
• unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.
Refunds are contingent upon inspection of item(s) once we receive it.
Customer is responsible for all shipping costs if seller is not at fault. Outbound shipping costs will not be refunded.
4485 Plainfield Ave NE Ste 206
Grand Rapids, MI 49525
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